By making a booking at Rockstar Climbing, either by phone, online, via email or at the centre, you will be deemed to have read, understood and accepted the below terms and the General Rules of the Centre (available on our website).
A booking is not confirmed until full payment has been made. Payment can be made by telephone, in person at the centre or in some instances online with either a credit/debit card or cash. Unfortunately we cannot accept cheques.
A minimum number of participants per session is set and this number varies depending on the activity. If you would like to know minimum and maximum numbers for participation in any particular session please contact the centre. Rockstar Climbing reserves the right to change bookings if the minimum participation level hasn't been reached for that session. In those instances customers will be contacted to discuss alternative dates or times.
Rockstar Climbing will confirm all bookings either by phone or email.
In the case of Birthday Parties any setting up and taking down of equipment or decorations must be completed with the alloted party time. Parents/Guardians must inform the centre of any medical conditions relating to their child that we should be aware of. If we are to provide food for the party then we must also be made aware of any food allergies at the point of booking or a minimum of 7 days in advance of the party date. Please also be aware that for nut allergies, whilst we will do our best to check ingredients, we are not a nut-free environment so we cannot guarantee nut-free menus.
Anyone who is intending to climb as part of a session must have completed a registration form before the event. If the participant is under 18 then they must provide a Parental Consent form (available from the centre) signed by a parent or guardian. In the case of Birthday Parties any child who does not have a signed parental consent form on the day of the party cannot be permitted to take part in the activities at the centre.
All participants should wear suitable clothing for the activity they are booked into.
For all sessions please arrive 15 minutes before your session is due to start. If you arrive more than 10 minutes late for your session you may not be permitted to join.
All cancellations must be received in writing at least 30 days in advance of the session in the case of Birthday Parties or 14 days in advance for all other sessions. Cancellations and rearranging of dates will be subject to an admin fee of £25 for Birthday Parties and £5 per person for all other bookings. Please note that if we are catering for your session (i.e. a Birthday Party) then cancellations or rearranging of dates inside of 30 days will incur a charge equivalent to the cost of the catering. We will require a doctor's certificate in order to refund, less any fees, a cancellation due to ill health.
If for any reason an outstanding balance from a booked session remains after a session has taken place the bookee must settle their outstanding balance within 24 hours of the event having taken place. Rockstar Climbing Limited reserves the right to take a remaining balance payment against a booking credit/debit card in the event that payment remains outstanding after 72 hours and we have made every attempt to reach the bookee to request payment.