Rockstar is a Covid-Secure Centre

LAST UPDATED: 04 JANUARY 2021

Rockstar Climbing is a Covid-Secure Centre supporting the ABC

LOCKDOWN 3.0 CLOSURE!

ROCKSTAR CLIMBING IS CURRENTLY IN NATIONAL LOCKDOWN. WE ARE TEMPORARILY CLOSED BUT REMAIN POSITIVE THIS WILL BE A SHORT CLOSURE.

WE WILL BE IN CONTACT WITH ALL OUR CUSTOMERS WHO HAVE BOOKINGS THAT NEED TO BE RESCHEDULED AND WE WILL KEEP EVERYONE UP TO DATE WITH OUR REOPENING DATES ONCE WE HAVE THEM.

STAY SAFE AND THANK YOU FOR YOUR CONTINUED SUPPORT!

OPENING TIMES ONCE WE REOPEN (DATE TO BE CONFIRMED)

Monday - 5.00pm to 10.00pm

Tuesday to Friday - 1.00pm to 10.00pm

Saturday & Sunday - 10.00am to 6.00pm

ROCKSTAR CLIMBING IS IN NATIONAL LOCKDOWN

FIND OUT WHAT THIS MEANS FOR OUR SESSIONS, COURSES AND OUR CASUAL CLIMBERS

  • HYGIENE STATIONS

    We will be advising all visitors to wash their hands on arrival and on leaving Rockstar. We will also have hand hygiene stations around the centre for customers to use.

    Customers are encouraged to also bring their own sanitiser/gel/wipes to use during their visit.

    Our staff will regularly clean high traffic areas such as WCs, changing rooms, railings, door handles, reception, etc. to increase levels of hygiene throughout the Centre.

  • SOCIAL DISTANCING

    All climbers and spectators must check-in at Rockstar Building 5 on arrival, even if you intend to boulder at Building 3.

    Please observe our social distancing markers at Reception when checking-in and please help our staff by being patient whilst we check our customers in as quickly as possible.

    Whilst climbing we ask all our customers to be conscious of social spacing and self-police to help other customers enjoy their session.

  • CAPACITY MANAGEMENT

    To assist our customers in maintaining safe social distancing at Rockstar we are putting in place measures that allow us to safely monitor and manage numbers within our venue.  

     

    We have calculated capacity limits for Building 3, Building 5, Fun Walls, our Crux Cafe and other social spaces to give our customers confidence to return to climbing at Rockstar.

  • CASHLESS TRANSACTIONS

    To help minimise the risk of contamination we will be operating cashless transactions at Building 3, Building 5 and the Crux Cafe.

    We will continue to support most major debit/credit cards and the contactless limit has now been increased to £45.00.

  • INSTRUCTED SESSIONS, COURSES & FUN WALLS

    We are working to the latest Government guidelines and following advice from the Association of British Climbing Walls (ABC) so that we can deliver our fantastic Junior/Youth climbing sessions, adult courses and Fun Walls sessions and so you can book with confidence.

    Find out below how we are delivering Covid-Secure courses and sessions including working with the 'Rule of Six' where required.

LOCKDOWN 3.0 EXPLAINED... WHAT CLIMBERS NEED TO KNOW

Swindon is currently in: NATIONAL LOCKDOWN

Swindon has been placed into NATIONAL LOCKDOWN which means Rockstar Climbing remains closed temporarily as of 31/12/2020 until further Government notice.

HAVE YOU BOOKED A CASUAL CLIMBING SESSION AT ROCKSTAR?

If you have a casual climbing session booked between 31/12/2020 and 14/01/2021 we will contact you regarding the cancellation of your climbing slot. If you are a Pay-As-You-Go customer we will issue you with a Voucher code equivalent to the total value of your booking(s) which you can then use to rebook once we reopen. If you are a Multi-Pass holder then any climbing slots booked between the above dates will be cancelled and any used passes automatically reinstated to your account. If you are a Pay-Monthly Member your climbing slots will be cancelled and you will be notified. Once we have a firm reopening date we will reopen our online bookings to allow climbers to book their slots ahead of our reopening date. Stay tuned!

PAY-MONTHLY MEMBERSHIPS

If you are a current Pay-Monthly Member we will contact you via email to allow you to pause your monthly payments if you wish whilst we are closed. Once we reopen we will automatically reactivate all memberships to allow you book your climbing sessions immediately. Please note that if your membership is frozen you may not be able to book future climbing sessions until your membership reactivates.

If you wish to temporarily freeze your Pay-Monthly Membership please complete our online form here.

INSTRUCTED SESSIONS & COURSES

We will be working promptly to reschedule any regular sessions and courses that are affected by our temporary closure under Tier 4. All our Rockhuggers, Fun Walls Experiences, Climbing Experiences, Cliffhangers and adult courses that will be missed due to our closure will be rescheduled to new dates or will be issued to a Gift Voucher to allow customers to rebook at their convenience once we reopen. We fully intend to contact all our customers to discuss any bookings affected by our current closure. 

BIRTHDAY PARTIES

All our customers who have booked a Fun Walls Premium or Fun Walls Classic party due to take place in January will be contacted by our team to help discuss options regarding your party booking.

PRIVATE INSTRUCTED SESSIONS & FAMILY SESSIONS

Private instructed sessions are available to book for Juniors and Teens in small groups up to 6 maximum, for Families up to 6 if living together, and for Adults on a 1-to-1 basis or 2-to-1 basis if living together or bubbled-up. If you would like to book a Private Session please complete our oline form.

 

Wearing of face masks now mandatory in all areas

Following the latest Government ruling, please be advised that the wearing of face masks is now mandatory in all areas at Rockstar Climbing, including the climbing arenas. Face coverings can be removed when climbing but must be replaced when resting, belaying or moving around the climbing arenas.

Face coverings must be worn at all times in all other areas of Building 3 and Building 5, including on entering either Building, at Reception, in all social and seating areas and in our Crux Cafe.

If you are taking part in an instructed session face coverings should be worn at all times except for when actively climbing.

Test and Trace

We have introduced a Test and Trace policy for all visitors on arrival to Rockstar Climbing and this currently a mandatory requirement following the latest Government ruling.

When checking in at Rockstar our team will invite you to either use the Covid-19 app or complete your name, contact number and date of your visit on a Test and Trace slip at Reception.

We are very mindful of GDPR and any paper slips will be sealed and stored for a period of 21 days after which point they will be destroyed.  Any data will only be shared with official sources if we are required to do so by law.

Booking Junior, Youth & Adult Sessions & Courses

All our regular scheduled Junior and Youth sessions including Fun Walls Experiences, Fun Walls Parties, Rockhuggers, Cliffhangers and Junior Climbing Experiences will continue as scheduled with limited capacity. We are continuing to accept bookings for all Junior and Youth sessions and these will go ahead as planned once we are allowed to reopen.

At this time we regret we cannot run our Adult sessions and courses including our Learn to Climb, Learn to Lead, Movement & Technique and Adult Climbing Experience sessions.

However, we can run Family Climbing Experience sessions and we are also accepting bookings for private sessions too for Juniors, Youth, Adults and Families.

All our instructed and coached sessions run in accordance with our strict Covid-Secure Policy so you can book with confidence.

We are passionate about climbing and advocates of all the amazing benefits climbing brings regardless of age, ability or background. We are all climbers doing what we love, welcome to Rockstar Climbing!

SAY HELLO

Phone: 01793 824 177

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OUR ADDRESS

Buildings 3-5. I.O Centre

Hobley Drive, Swindon

Wiltshire SN3 4NS

OPENING HOURS

From 2nd Dec 2020

Monday: 5.00pm - 10.00pm

Tuesday-Friday: 1.00pm - 10.00pm
​​Saturday/Sunday: 10.00am - 6.00pm

 

Closed: Christmas Eve, Christmas Day, Boxing Day & New Year's Day

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